Hello friends,
Sometimes it seems like I have to write about the same things over and over and over again.
Maybe that’s because we haven’t solved them yet.
A case in point … a trip to a restaurant on my recent trip to England.
To set the scene, we had made an admittedly late booking via an Indian restaurant’s online reservations tool. It had accepted our booking and we got a confirmation. But when we turned up and my daughter, who’d made the booking, presented that information, the restaurant owner balked. He said:
the restaurant was fully booked
the platform should never have accepted the reservation
there was no possibility of finding space for us (we thought differently, but our opinion didn’t count)